Business Operations Manager - Latvia
As the Business Operations Manager, you will lead commercial operations in Latvia, ensuring strong local execution across the business.
- Own the overall performance of the Latvian market, driving revenue growth, customer acquisition, and retention in line with Baltic strategic objectives.
- Act as the primary market owner and expert for Latvia, providing insights on customer behavior, competitive landscape, and regulatory requirements to shape local strategy.
- Work closely with Baltic and central cross-functional teams to provide local market input and ensure initiatives are effectively adapted for the Latvian market.
- Drive a data-led mindset, closely monitoring KPIs such as acquisition, conversion, retention, and continuously identifying opportunities to improve performance.
- Contribute to market performance and budget management.
- Oversee and support the effective functioning of the Latvia office, ensuring smooth day-to-day operations and a well-organised, productive work environment.
- 3 years' experience within a similar role (required)
- 5+ years in the gaming industry (required)
- Strong ability to read data and analytics (required)
- Fluency in Latvian and English (required)
- Experience in online business (required)
- Data driven and KPI driven with ability to work in broad teams (required)
- Understanding of Customer Lifetime cycle and value (required)
- Hands-on leadership and motivational skills (required)
- The salary range for this position is €40,000 - €55,000 gross annually, additionally a quarterly bonus.
From a single slot machine in 1963 to a Nasdaq Stockholm-listed organisation with licences across multiple jurisdictions, Betsson has evolved into a diversified, multinational business. Today we employ around 3,000 people representing more than 75 nationalities across +20 locations. Betsson AB is headquartered in Stockholm, while our operational headquarters in Ta’ Xbiex, Malta, drive the day-to-day business under what we refer to as Betsson Group. Our vision is to deliver the best customer experience in the industry. Through a portfolio of leading brands such as Betsson, Betsafe and NordicBet, we offer casino, sportsbook and other gaming products in regulated markets across Europe, South America, North America and Central Asia. Our proprietary technology underpins a scalable model that serves both B2C customers and B2B partners. Sustainability is embedded in our strategy. Responsible growth, customer protection and a commitment to our people and the communities we operate in remain central to how we create long-term value.
