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Jobs / BrainRocket / Retention Agent - Greek Speaking
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Posted 2026-05-06

Retention Agent - Greek Speaking

Description

The retention agent (Greek Speaking) is managing communication channels, and supporting business growth through data-driven engagement. This role focuses on analyzing client behavior in Power BI, conducting outreach across multiple communication platforms, and contributing to VIP program management.

Responsibilities
  • Review and analyze failed deposits using Power BI to identify issues and follow up with relevant departments or clients.
  • Extract and segment clients in Power BI based on:
  • Recent wins
  • Recent losses
  • Deposit levels and progress toward VIP qualification
  • Track clients approaching VIP status and record them accurately in Excel or Power BI dashboards.
  • Manage incoming messages and inquiries through Telegram, Email, and WhatsApp, ensuring timely and professional responses.
  • Conduct welcome calls for new clients to orient them, introduce available services, and build rapport.
  • Send personalized follow-up emails and messages to encourage ongoing client activity, including tailored messages for those who won or lost.
  • Verify and update the list of VIP clients based on deposit and activity criteria.
  • Maintain an up-to-date VIP Excel sheet and ensure accurate reporting in Power BI.
Requirements
  • Greek Speaking
Benefits
  • Appreciation gifts (birthday, wedding, newborn, etc.)
  • Up to 20/26 vacation days
  • 6 undocumented sick leaves
  • Medical insurance
  • Sport card coverage (Multisport)
  • Breakfast & snacks in the office
  • Team events
  • Great office location
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