VIP Account Manager - Croatian Speaking

Description

We are looking for a Croatian speaking VIP Account Manager who will be responsible for retention of customers and increase of their lifetime value.

Responsibilities

Manage and expand a portfolio of high-value personal accounts, while acting as their main point of contact;
Monitor account activity, identify potential opportunities and observe any risks to the business;
Reactivate and retain inactive accounts to ensure long-term loyalty;
Solve complex and technical issues, ensuring a high level of service in every solution;
Create and provide bonuses that align with the reward strategies based on how each account performs;
Make sure all account activity is aligned with the highest regulatory and safety standards;
Coordinate with the other departments to provide feedback about the user experience;
Encourage players to try new games, products or increase activity on the site;
Bring inactive VIPs back to the platform through tailored incentives;
Analyze customers behavior to estimate their total potential and promote the benefits of using our services;
Excel in a dynamic, fast-paced environment by remaining adaptable and maintaining focus on key deliverables

Requirements

Background in key account management, high-end customer support, or sales;
Ability to interpret customer data and behavioral patterns to provide personalized service and strategic bonus incentives;
A proactive mindset with the ability to source and implement effective solutions for complex client issues;
Proficiency in English and Croatian both written and spoken;
Availability to work according to a business shift schedule (including potential evenings/weekends) to ensure consistent coverage.

Benefits

Attractive KPIs Bonus;
Snacks in the Office;
20 / 26 days of vacation per year;
6 days of sick leaves without document required;
Attractive office location and facilities - Brain Embassy office;
Medical insurance for you and your partner;
Sports package;
Birthday, wedding, and newborn gifts;
Languages classes (partially paid by the Company);
Career growth opportunities;
International corporate parties, great team-building events and activities.

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