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Jobs / DIGI Outsource / Customer Service Host
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Posted 2026-05-06

Customer Service Host

Description

Kick-start your career in the online gaming world and experience the very latest in technology and innovation. We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar. Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision. As a Customer Service Host, you’ll be supporting the delivery of high-quality service within the contact centre covering, but not limited to, engaging with our customers through live chats, calls and emails, assisting them with their queries and/complaints. This will help us excel at providing world class service to stay ahead of the game.

Responsibilities
  • Providing world-class customer service by responding to customer queries by telephone, email, and online chats
  • Processing and resolving incoming and outgoing contacts in a multimedia environment
  • Processing pertinent information into relevant databases
  • Completion of tasks assigned during shift
  • Customer relationship building and management as well as cross selling products and services
  • Problem solving tasks during shift
  • Handling and taking full responsibility for customer related queries
  • Excellent time management and adherence to schedule
  • Performing extra tasks given by managers / shift supervisors as required
Requirements
  • Clear and concise verbal and written communication skills (required)
  • The ability to handle complex interactions clearly and effectively (required)
  • Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals (required)
  • Exceptional attention to detail, ensuring high standards of quality in all interactions (required)
  • Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations (required)
  • Matric with 2+ years of customer service experience, or a completed Degree/Diploma with no experience required (required)
  • Must be available to work 24/7 shifts (required)
  • Must have reliable transport (required)
  • In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends (preferred)
  • Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations (preferred)
  • Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards (preferred)
  • Experience in developing and executing customer retention strategies (preferred)
  • Expertise in managing multiple customer contacts simultaneously (preferred)
Benefits
  • Comprehensive learning and development programmes
  • Innovative Performance Tool for regular, constructive feedback
  • Employee Assistance programme
  • Competitive Remuneration
  • Free Daily Meal
  • Free Massages On-site
  • Free On-Site Gym
  • Group Life Cover
  • Funeral Fund Benefit
  • Financial Services Assistance
  • Curro School Fees Benefit
  • Income Continuation Benefit
  • Leadership Training
  • Referral Bonus
  • Medical Aid Subsidy
  • Free Sleep Coaching
  • On-site Barista
  • Retirement Annuity Subsidy
  • Team socials
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