Operations Associate, Jackpocket
Description
As an Operations Associate, you’ll be at the heart of a fast-paced fulfillment center, driving the success of our newest digital lottery courier product, Jackpocket. You’ll manage every aspect of the customer lottery ticket order experience, ensuring accuracy and efficiency with each order and redemption. Your role will shape the future of this rapidly growing industry as you keep systems running seamlessly to positively impact the team’s success while enhancing the lottery experience for our customers.
Responsibilities
- Manage and process customer lottery ticket orders and redemptions at our local fulfillment center, ensuring accuracy from start to finish.
- Keep our systems updated with real-time customer order statuses and tracking information.
- Streamline and organize workflows to meet daily objectives and hit deadlines.
- Maintain the smooth operation of printing and scanning equipment, ensuring everything runs flawlessly.
- Step in to support various operational projects as they arise, contributing to the team’s overall success.
Requirements
- Flexibility to work a dynamic schedule, including weekends and holidays with a proven track record of reliable attendance.
- Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.
- Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.
- Exceptional customer service, communication, and time management skills.
- Physical ability to stand and walk frequently and occasionally lift up to 25 lbs, ensuring smooth operations in a fast-moving fulfillment setting.
Benefits
- Health Benefits: Comprehensive medical plans, dental, and vision.
- Wellbeing Program: Free access to therapy sessions with Lyra Mental Health Solution, Lyra Employee Assistance Program, the Calm App, Virtual Yoga Classes, and more.
- Parental Leave & Support: 14 weeks of 100% paid parental leave, workplace lactation support, and partnership with Care.com for care finder and backup childcare.
- Family Planning: Benefits supporting adoption, surrogacy, fertility treatments, and other family planning needs.
- Flexible PTO: Available for employees in the United States.
- Pet Insurance: Helps save on vet expenses for accidents, illnesses, and more.
- Gym Reimbursement: Partial reimbursement for gym memberships upon enrollment in a health insurance plan.
- Financial Planning: 401(k) matching and programs like Origin Financial.
- Commuter Benefits: Help lower costs for daily commutes.
- Tuition Reimbursement: For educational courses related to current or future positions at DraftKings.
