Sportsbook Operations Associate
Description
Shape the future of Sportsbook Operations as part of a fast-moving team supporting one of the most recognized sports brands in the US. As a Sportsbook Operations Associate, you'll drive day-to-day execution by ensuring site content, promotions, and betting experiences run seamlessly across platforms and states. You'll collaborate with Customer Experience, Trading, and Marketing teams to solve complex challenges and maintain high standards of accuracy and responsiveness.
Responsibilities
- Support the Sportsbook and iGaming Promotions teams in triaging and resolving second-line customer issues while working closely with the Customer Experience and Operations teams to improve processes.
- Ensure that site content, promotions, betting events, and betting odds are presented and merchandised as expected.
- Support and collaborate with other parts of the business, such as Operations, Trading, Customer Experience, and Marketing teams, to help proactively diagnose and solve questions from our customers.
- Run processes to support quality assurance, problem escalation, and competitor tracking.
- Become an expert in using our internal marketing and bonus tools; always looking to optimize processes and tools to enable flawless execution across multiple apps and states.
Requirements
- At least 1 year of experience in online gaming or a relevant online B2C environment with a strong focus on customer needs and experience.
- Detail-oriented and analytical attitude, with the flexibility to adapt to shifting priorities and drive results in a fast-paced environment.
- Experience with digital marketing operation tools and a demonstrated ability to rapidly learn and master new tools.
- Flexibility to work on shifts including nights and weekends - due to the nature of the sporting calendar, this position will regularly include evening and weekend shifts, which include five days of work with two days off.
- An understanding of the Sportsbook and iGaming industry would be considered an advantage.
- The ability to become licensed through applicable regulatory agencies.
Benefits
- Comprehensive health benefits, including various medical plans, dental, and vision.
- Free access to programs such as free therapy sessions with Lyra Mental Health Solution, Lyra Employee Assistance Program, the Calm App, Virtual Yoga Classes, and many more.
- 14 weeks of 100% paid parental leave to all global team members and offer workplace lactation support.
- A range of benefits that support family planning, including adoption, surrogacy, fertility treatments, or other family planning.
- 25 vacation days per year.
- 200 BGN food vouchers per month.
- 50% coverage of monthly sports card in a wide network of sports facilities.
- Programs like Origin Financial to help plan for your financial future.
- Commuter benefits to help save money on your daily commute.
