Sports Scheduling Planner Supervisor
Description
By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.
THE ROLE:
Join a central Ops team that keeps Genius running smoothly - empowering our teams to focus on what they do best: driving the business forward.
Responsibilities
- Organize and manage day-to-day operations within the Sports Scheduling Planner team, ensuring efficient resource allocation and smooth execution of schedules.
- Track operational performance and support analysts in high-pressure situations, making real-time adjustments to ensure targets are met.
- Lead, mentor, and support Sports Scheduling Planner team members to drive high performance and engagement across the team.
- Conduct onboarding and deliver final-stage training sessions, ensuring new team members are set up for success.
- Identify skill gaps and provide ongoing coaching, feedback, and development plans to enhance team capabilities.
- Analyze trends across volume, staffing, and productivity, and implement data-driven strategies to improve efficiency and service performance.
- Identify inefficiencies in planning and scheduling processes and drive continuous improvements to accuracy and effectiveness.
- Work closely with Operations, HR, and Management teams to align workforce planning with business objectives.
- Communicate scheduling decisions, risks, and recommendations clearly and effectively to senior stakeholders.
Requirements
- Proven experience in workforce planning, scheduling, or operational supervision within a fast-paced environment.
- Strong ability to analyze data, identify trends, and implement practical, data-driven solutions.
- Exceptional time management and prioritization skills, with the ability to manage multiple responsibilities simultaneously.
- Ability to perform effectively in high-pressure situations and meet tight deadlines.
- Strong interpersonal skills with the ability to work cross-functionally and influence stakeholders.
- High level of precision and attention to detail, ensuring reliable and accurate outputs.
- Strong working knowledge of Microsoft Excel and/or workforce management tools.
- Good understanding of administrative processes and Bulgarian labor legislation.
Benefits
As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career.
