Middle Client Delivery Manager
Description
GR8 Tech builds B2B iGaming platforms for operators who play to lead. We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions. With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos. Our ambition drives us. Our people make it real. If you’re a challenger in spirit and a champion in action — join us.
Why this role exists: This role exists to ensure the flawless integration of our most strategic B2B clients into our ecosystem. You’ll help us scale our global footprint by leading a technical delivery team that turns complex onboarding processes into a competitive advantage.
What you’ll drive:
Strategy & Outcomes
- Own the implementation of scalable delivery processes in close alignment with the Global Delivery team.
- Drive operational efficiency by optimizing systems, tools, and workflows to enhance client satisfaction.
- Measure and analyze performance metrics and KPIs to identify bottlenecks and fuel continuous improvement.
- Partner with executive leadership to offer strategic insights for platform innovation and business expansion.
Delivery & Execution
- Orchestrate complex integration projects, ensuring cross-functional teams move in sync toward successful onboarding.
- Ship high-quality technical setups, maintaining a clear path from development to Release Management.
- Unblock daily operations by making fast, informed decisions when technical or logistical challenges arise.
- Simplify the transition between sales/onboarding and long-term maintenance phases.
Stakeholder & Client Management
- Align expectations between clients, Sales, and Account Managers to facilitate long-term, high-trust partnerships.
- Communicate technical complexities to non-technical stakeholders, ensuring transparency throughout the delivery cycle.
- Validate that client needs are met without compromising the integrity of our core platform.
People & Leadership
- Build and mentor a growing team of 10+ technical experts, fostering a culture of ownership and reliability.
- Scale the team’s capabilities as the business expands into new markets and product lines.
- Improve team motivation and collaboration through clear planning and proactive problem-solving.
Responsibilities
- Own the implementation of scalable delivery processes in close alignment with the Global Delivery team.
- Drive operational efficiency by optimizing systems, tools, and workflows to enhance client satisfaction.
- Measure and analyze performance metrics and KPIs to identify bottlenecks and fuel continuous improvement.
- Partner with executive leadership to offer strategic insights for platform innovation and business expansion.
- Orchestrate complex integration projects, ensuring cross-functional teams move in sync toward successful onboarding.
- Ship high-quality technical setups, maintaining a clear path from development to Release Management.
- Unblock daily operations by making fast, informed decisions when technical or logistical challenges arise.
- Simplify the transition between sales/onboarding and long-term maintenance phases.
- Align expectations between clients, Sales, and Account Managers to facilitate long-term, high-trust partnerships.
- Communicate technical complexities to non-technical stakeholders, ensuring transparency throughout the delivery cycle.
- Validate that client needs are met without compromising the integrity of our core platform.
- Build and mentor a growing team of 10+ technical experts, fostering a culture of ownership and reliability.
- Scale the team’s capabilities as the business expands into new markets and product lines.
- Improve team motivation and collaboration through clear planning and proactive problem-solving.
Requirements
- 3+ years of IT Client Delivery Management experience, specifically in B2B environments.
- Full proficiency in Ukrainian or Russian, fluency in English.
- Experience managing teams of 10+ people with a genuine passion for building motivated, high-performing teams.
- Experience in iGaming industry, understanding of industry dynamics and specific.
- Solid grasp of the SDLC, Change Management, and Release Management.
- Hands-on experience applying Scrum/Agile to client-facing delivery.
- Advanced proficiency in JIRA and Confluence.
- Strong organizational and planning skills with the ability to ensure smooth execution under pressure.
- Proficiency in Turkish (nice-to-have).
- Experience in high-load fintech or payment platform integrations (nice-to-have).
Benefits
- Cafeteria — annual budget you allocate to: Sports • Medical • Mental health • Home office • Languages.
- Paid maternity/paternity leave + monthly childcare allowance.
- 20+ vacation days, unlimited sick leave, emergency time off.
- Remote-first + tech support + coworking compensation.
- Team events (online/offline/offsite).
- Learning culture with internal courses + growth programs.
