Workday HCM Analyst
Description
We are searching for a motivated and detail-oriented Workday HCM Analyst to join our HR Technology team. This role is a fantastic entry point for someone looking to build a career in HRIS, focusing on the "engine" of our HR department: Workday Core HCM and our employee support ecosystem. As a Workday Analyst, you will be responsible for maintaining the integrity of our people's data and ensuring that our core HR processes run seamlessly. Additionally, you will play a key role in supporting Workday Help, ensuring our employees have the right resources and support channels at their fingertips.
Responsibilities
- Maintain and update supervisory organizations, cost centers, and location hierarchies.
- Assist in the administration of core business processes, including hires, job changes, promotions, and terminations.
- Act as the guardian of our "source of truth," performing regular audits on worker records, job profiles, and organizational structures to ensure data accuracy.
- Assist in the setup and maintenance of Workday Help, including the configuration of case types and routing rules for employee inquiries.
- Support the creation and maintenance of the internal Knowledge Base, ensuring articles are up-to-date and easily accessible to employees.
- Monitor ticket trends within Workday Help to identify common pain points and suggest system improvements.
- Serve as the first line of defense for user inquiries, helping employees and managers navigate Workday tasks and resolving basic access or process issues.
- Develop and maintain basic custom reports to provide HR stakeholders with actionable data.
- Participate in the testing of Workday’s bi-annual feature releases, identifying how new HCM and Help functionality can benefit the organization.
Requirements
- 1–2 years of experience in an HR, IT, or Data Analytics environment.
- Previous exposure to Workday is highly advantageous.
- A strong interest in HR technology and the ability to quickly learn complex software configurations.
- Familiarity with or a strong desire to learn Workday Help or similar HR ticketing/case management systems.
- Clear verbal and written English skills; ability to write "employee-facing" content for knowledge base articles.
- A methodical approach to troubleshooting with a high degree of attention to detail.
