Program Manager
Description
We are looking for a mature person with a high sense of ownership and good stakeholder management skills, a person who can work autonomously with a minimum level of direction, a person who enjoys contributing to improving the company's efficiency and making a difference. We consider candidates with a background in project/program/team management, change/transformation management, operations, process improvement, and various leadership roles.
Responsibilities
- Projects are completed with no delays or reasonable delays are agreed and confirmed in advance with the stakeholders.
- PMO guidelines are strictly followed: Necessary project documentation is in place and up to date (Weekly detailed project plan, Requirements, etc).
- All project-related JIRA tasks are in place and up to date - initiatives, epics, bugs;
- Weekly reporting is done;
- Necessary project ceremonies and communications are conducted: project kick-off, weekly project sync and demos, project sign-off, handover to operations and closure.
- Escalations, if needed, are done timely and in a proper way;
- Use recommended tools: slack channel, confluence, JIRA, g-mail.
- Control project scope, timeline, resources, risks;
- Control your loading and proactively provide clear and justifiable information on your loading, assignments, plans, and capacity to your manager - ask load more or unload or keep the loading as is;
- Contribute to the corporate improvement/transformation projects when required (tools, processes, reporting, etc).
- Clearly understand who are your stakeholders for every project and have a list of them;
- Regularly inform the stakeholders through public communication channels (slack, g-mail) about the project progress, project risks, any significant project changes.
- Facilitate decision making;
- Manage stakeholder expectations and gather stakeholder feedback.
- Lead development teams resource planning for your stream;
- Handle scope changes for the stream;
- Provide reporting for the stream progress;
- Lead Quarterly Planning;
- Gather information about risk escalation and highlight it to the Delivery Manager.
Requirements
- 5+ years in program or project management (prior experience in Banking and Payments is highly valued);
- Experience with payments integrations and coordinating diverse creative and technical teams;
- Project control and execution;
- Change and stakeholder management.;
- Clear communication appropriate for audience level;
- Conducting effective meetings;
- Design business processes;
- Conflict resolution;
- Decision-making.
- Be transparent, positive, open, friendly, and ready to help;
- Good sense of ownership, be proactive;
- Be quick and reliable;
- Maintain high quality of work results;
- Tolerance to changes.
- Advanced written and spoken English is required
Benefits
- Modern office in New Belgrade
- Relocation package for international candidates
- 24 vacation days annually
- 6 sick days without medical certificate
- Premium Health Insurance (coverage up to 5,000 EUR annually)
- Sports package (FitPass membership)
- Language classes: Serbian (company-covered)
- Company covered lunch provided 5 days a week
- Special occasion gifts: birthday, wedding, newborn
- Learning & Development budget
- Corporate events: international parties, team buildings, activities
- Career growth opportunities in a fast-growing company
